The Cookie Policy (“Policy”) suggests that Lucent Pools is open about the use of your information. The following information explains in what ways and when we use cookies on the site. In the Policy regulations, we will refer to lucentpools.com and other sites that as Lucent Pools, LLC operates as “Websites”, i.e. all resources that are somehow related to the Policy.

Lucent Pools, LLC and all marketing partners, affiliates, analytics, and services providers use cookies with the purpose to guarantee that everyone using “Websites” has the best experience possible.

A cookie is a small file made up of numbers and letters. It’s used to store information on your device as you visit our website. There are two types of cookies differentiated:

Session cookies that are used during a single site visit.

Persistent cookies that are stored during the repeat visits.

To learn more about cookies, visit www.allaboutcookies.org

Our website uses cookies to differentiate you from the rest of our visitors. We use cookies to ensure that you can get the best browsing experience possible. Thanks to cookies, we can improve our website and make your browsing sessions more enjoyable. The cookies are set as you take different actions on our site. For example, some of them are used when a user opens our site, others are activated when you take some actions. For example, this may be “liking” our content or sharing it on social media.

This is the complete list of cookies that we use on our websites:

Strictly necessary cookies – used to operate our website for technical purposes.

Analytical/performance cookies – used to collect general information about users who reach our site, as well as their behavior while browsing our web pages. This helps us to improve the performance of our site. For example, performance cookies help us make different pieces of content more findable. All information is 100% anonymous.

Functionality cookies – used to discover you, when you return to our website. Using this information, we can provide you with a more personalized browsing experience. For example, you will notice we can greet you by name, saving your preferences (like language, region, location, and account name). Also, we can provide you with suggestions on items that meet your preferences. As soon as you register on our website or fill in any of the forms provided on it, we will use cookies to remember your details during the current visit and all following visits (provided that cookies are not deleted). We do not use cookies to track visitors’ behavior on other sites.

Targeted cookies – used to save information about your visit to our website, as well as, actions that you took while browsing its pages. This includes tracking links that you followed and the pages you visited. The respective information will be used for advertising purposes. We will display ads that are the most relevant to your preferences. Please keep reading further to see more details about these types of cookies, as well as how to opt-out.

Can I Disable Cookies? How?
You can enable and disable cookies in your browser settings. Visit the site to learn how to opt-out of being tracked by Google Analytics across all websites that you visit.

If you are located in the US, refer to www.aboutads.info/choices/.

Visit www.allaboutcookies.org/manage-cookies to enable/disable cookies.

Follow these instructions to enable cookies in your web browsers.

Google Chrome Navigate to the top of the browser window. Click “Tools” > “Settings”. Choose “Show advanced settings”. Scroll down until you reach the “Privacy” section, choose “Content Settings”. Click “Allow local data to be set”, to accept first-party cookies, select “Block all third-party cookies without exception”.

Microsoft Internet Explorer Navigate to the top of the browser window. Click “Tools” and choose “Internet Options”. Click the “Privacy” tab next. To use cookies in your browser, the level of your privacy should be set to Medium or Lower. Setting it above the medium level, the cookies won’t be used.

Mozilla Firefox Choose “Tools” at the top of the browser window. Select “Options”. Click on the “Privacy” icon. Select “Cookies” and click “Allow pages to create a cookie.”

Safari Find the gear icon at the top of the browser window. Choose “Settings”. Click the “Privacy” tab and choose “Disable the use of cookies by third parties and advertising cookies.” Click “Save”.

Consider the following steps to enable cookies on our website.

Microsoft Internet Explorer on OSX Find “Explorer” at the top of your browser winder. Choose “Settings”. In the “Received Files”, scroll down to the “Cookies” section. Click “Do not ask.”

Safari on OSX Click “Safari” at the top of the browser window. Click “Settings”. Select “Privacy” and then click “Enable cookies.” Choose “Only the pages you have visited.”

Mozilla and Netscape on OSX Click “Mozilla” or “Netscape” at the top of the browser window. Click “Settings”. Scroll down to the “Cookies” below “Privacy & Security”. Click “Allow cookies only to the original site.”

Opera Click “Menu” on top of the browser window. Click “Settings”. Choose “Options” and click “Advanced”. Choose “Enable cookies.”

If you disable necessary cookies for the website’s proper operation, the web page may not load. These cookies are intended to enhance your site browsing experience. We aren't able to provide you with relevant information if you disable cookies that remember your preferences or analytics. If you disable all cookies (including the essential ones), then you won’t be able to access all parts of our website. However, disabling cookies won’t deactivate web beacons and other trackers but functionality will be limited.

We may bring changes to the privacy policy once in a while. This may happen as a result of the changes in the law or as a result of the changes in our services. All of such changes will be added to this statement. So, check it out from time to time.

If you have any sort of questions or concerns about the way Lucent Pools uses cookies and tracking technologies, then you may feel free to drop us a line at service@lucentpools.com

Lucent Pools, LLC privacy statement recognizes the privacy of our customers and clients.

This privacy notice provides specific information on how Lucent Pools, LLC text messaging service collects and processes your personal information.

This notice outlines how Lucent Pools, LLC ("we," "us," or "our") collects, uses, and shares information through our text messaging service. It aims to give a clear understanding of our practices regarding the collection and processing of personal information.

We collect personal information under the following conditions:

Direct Collection: When you provide information by responding to our text messages.

From Lucent Pools, LLC Sources: When we retrieve your contact information from other Lucent Pools, LLC systems and sources.

Automated Collection: When our platforms automatically gather information as you interact with the service.

Direct Collection
We collect the following personal information directly from you:

Opt-out preferences

The content of your text message responses

Collection from Lucent Pools, LLC Sources
We obtain personal information from Lucent Pools, LLC systems and sources, including:

First and last name

Phone number

Automated Collection
We automatically gather the following personal information:

Device status (e.g., whether a device is available for messaging)

Carrier (e.g., Verizon, AT&T)

Country associated with the phone (we do not send international messages)

Delivery status

Error codes explaining why a message wasn't delivered (e.g., landline number, unreachable device)

We utilize the personal information we collect to communicate with you about Lucent Pools, LLC operations and services, including:
Direct Messages: Informing you of our arrival for scheduled work and responding to your inquiries.

Updates: Keeping you informed about important information.

Promotional Activities: Sharing opportunities that may interest you, including incentives, discounts, and offerings across various Lucent Pools, LLC services.

We do not sell or rent your personal information. However, we may share your personal information in limited circumstances, such as with subcontractors or external service providers that assist with our business activities. Specifically, we share your information with RingCentral, the communications platform that Lucent Pools, LLC uses for text messaging services.

We require our service providers to ensure the security of your personal information and do not permit them to use or disclose your information for any purpose other than providing services on our behalf.

Additionally, we may share your personal information when required by law or when we believe that sharing it will help protect the safety, property, or rights of Lucent Pools, LLC, our subcontractors, and our customers.

If you would like to unsubscribe from text messages related to a campaign, you can reply with any of the following words: “cancel,” “end,” “quit,” “unsubscribe,” “stop,” or “stop all,” and you will no longer receive messages.

To re-subscribe, simply reply with “start,” “yes,” or “unstop.”

Please be aware that unsubscribing from text messages for one campaign does not affect your subscription to other campaigns. Additionally, unsubscribing will not remove your information from Lucent Pools, LLC systems.

Maintaining the accuracy of your contact information in our databases is essential for the effective delivery of text messages. If you would like to update your contact information, please email us at service@lucentpools.com

Lucent Pools, LLC understands the significance of safeguarding the information it collects and maintains. We make every effort to protect this information from unauthorized access and damage. To ensure your personal information is secure, Lucent Pools, LLC implements reasonable security measures, including physical, administrative, and technical safeguards.

This privacy notice may be updated periodically. The date of the most recent update will be displayed at the top of this notice.

If you have any questions or concerns regarding the use of your personal data, please reach out to us at service@lucentpools.com or at 9609 Cholla Cactus Trail, Fort Worth, TX 76177.